General terms and conditions

1. Realization of the contract
By placing an order, you make a binding offer to us to conclude a contract with you. By sending you order confirmation via e-mail or by delivering the ordered goods, we can accept this offer. First you will receive a confirmation of the receipt of your order via e-mail sent to the e-mail address which you provided (order confirmation). A purchase contract shall not come into effect until we send order confirmation to you via e-mail or until we have delivered the ordered goods.

When ordering via our online shop, the order process consists of [4] steps in total. The first step consists of selecting the goods you want. In the second step you enter your customer details including billing address and, if need be, a differing delivery address. In the third step you choose how you would like to pay. In the last step you have the opportunity to check all the data again (e.g. name, address, method of payment, ordered items) and to correct where necessary before you send your order to us by clicking on “Send order”.

2. Saving the contractual text
We shall save the contractual text for your order. You may print this out before sending your order to us by clicking on “Print” in the last step of the order process. We will send you an order acknowledgement as well as an order confirmation with all the order details and our general terms and conditions to the e-mail address which you provided.

3. Reservation of title
The delivered goods shall remain as our property up until all claims have been settled fully.

4. Prices, shipping costs and return costs in the case of cancellation
All prices are final prices, they include statutory VAT of 19 %. The flat-rate shipping cost is 5 Euros and applies only to Germany. If you exercise an existing right of cancellation, you must bear the regular costs of return if the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed an amount of 100 Euros or if, in the case of a higher price, you have not yet provided the compensation or a contractually agreed part payment at the time of cancellation. Otherwise returns are free of cost.

5. Delivery conditions
Unless otherwise indicated in the offer, we shall dispatch the goods within two working days of receiving payment. In the case of delivery on invoice or direct debit payment, we shall dispatch the goods, unless otherwise indicated in the offer, within two working days of receiving payment.

6. Payment terms
Payment can be made either by pre-payment through advance bank transfer, PayPal or credit/debit card. We reserve the right to exclude individual payment methods. If you select the pre-payment method of payment, we will specify the bank details in the order confirmation. The invoice amount is to be transferred to our account within ten days. You may only exercise the right of retention if the claims result from the same contractual relationship.

7. Warranty
The warranty shall be governed by the statutory provisions. If the used goods are the object of the purchase contract and the buyer is not the consumer, the warranty is excluded. If the customer is the consumer, the warranty period for used item purchases is one year.

8. Privacy
During the initiation, conclusion, performance and reversal of the purchase order, data is collected, stored and processed by us as part of the legal regulations.

If you should visit our website, the IP address currently used by your PC, the date and time, the browser type and the operating system of your PC as well as the pages viewed by you are logged. It is however not possible nor intended for us to draw conclusions on your personal data.

Personal data which you share with us, e.g. during an order via e-mail (e.g. your name and your contact details) shall only be processed for correspondence with you and for the purpose which you have provided it. We only pass on your details to the mail-order company charged with the delivery insofar as this is necessary for delivering the goods. In order to process payments, we pass on your payment details to the credit institution charged with the payment.

We shall ensure that your personal details are not otherwise passed on to third parties unless we are obligated to do so by law or you have expressly consented to this beforehand. If we make use of third party services for carrying out and managing processing procedures, the provisions of the Federal Data Protection Act shall be adhered to.

Storage duration
Personal data which has been shared with us via our website is only stored up until the fulfilment of the purpose for which you have entrusted it to us. If retention periods relating to commercial or tax law must be observed, the storage time for particular data may equal up to ten years.

Your rights
Should you no longer agree to the storage of your personal details or if these have become incorrect, upon request to this effect we shall initiate the deletion, correction or blocking of your data within the framework of the legal regulations. On request you may obtain information free of charge on any personal details which we have stored relating to you. Should you have any questions on the collection, processing or use of your personal details or require any information on these details/the correction, blocking or deletion of these, please refer to:

[ageless cosmetics GmbH, Stadtseestr. 21b / 63762 Großostheim, 06026 999 20 1-0, shop@ageless-cosmetics.de]

Links to other websites
Should any links to third-party websites appear on our internet presence, we cannot assume any guarantee of or liability for the correctness or completeness of the contents and the data security of these websites. As we do not have any influence over the compliance with data-protection legislation by third parties, you should check the respectively offered privacy policies separately [Every online shop operator is obligated under § 13 of the German Telemedia Act (Telemediengesetz) to provide a privacy statement. This, like the legal notice, should be accessible from any page with one click and labelled ‘Privacy’ or ‘Privacy statement’. The text (individually adapted if need be) from Clause 8 of this sample GTC can for example be used for this statement.  9.

9. Applicable law
German law has exclusive validity. This choice of law shall only apply to the consumer insofar as this does not lead to the restriction of any mandatory legal provisions of the state in which he/she has his/her domicile or usual place of residence.